Bus Desk USA – Terms of Service
These Terms of Service (“Terms”) govern your use of the Bus Desk USA website and ticket-booking services (the “Service”). By using the Service or purchasing a bus ticket through Bus Desk USA, you agree to these Terms.
1. Our service
Bus Desk USA helps customers search for and book bus tickets. Bus transportation is provided by the applicable bus carrier or transportation operator (the “Carrier”). Bus Desk USA may act as a booking intermediary and is not the carrier operating the bus unless the booking confirmation expressly says otherwise.
Your ticket, booking confirmation, and any Carrier terms may contain additional rules that apply to your trip. If there is a conflict between these Terms and the Carrier’s rules about transportation, boarding, luggage, schedules, or travel requirements, the Carrier’s rules will generally control those matters.
2. Booking and payment
You must provide complete and accurate information when making a booking, including passenger names, contact details, travel dates, routes, and any other requested information. You are responsible for reviewing all booking details before completing payment.
Payment must be completed using an accepted payment method. A booking is not confirmed until payment has been accepted and Bus Desk USA or the Carrier has issued a booking confirmation or ticket. Prices, taxes, fees, seat availability, and schedules may change until a booking is confirmed.
3. Customer responsibilities
You agree to:
- Provide accurate passenger and contact information.
- Check the ticket, travel date, route, departure time, boarding location, and passenger details before travel.
- Arrive at the correct departure location sufficiently early to board.
- Follow the Carrier’s rules, safety instructions, luggage requirements, identification requirements, and conduct policies.
- Keep your booking confirmation and present any required ticket or identification when requested.
- Notify us promptly if you believe your booking information is incorrect.
Bus Desk USA is not responsible for problems caused by inaccurate or incomplete information supplied by you, including a misspelled passenger name or incorrect travel date, route, or contact information.
4. Carrier changes, delays, and cancellations
Schedules, routes, boarding locations, vehicles, and availability are controlled by the Carrier and may change. Bus Desk USA does not guarantee that a Carrier will operate exactly according to its published schedule.
To the maximum extent permitted by applicable law, Bus Desk USA is not responsible for Carrier delays, missed connections, cancellations, route changes, denied boarding, service interruptions, lost or damaged luggage, or other events controlled by the Carrier. Any remedy may be subject to the Carrier’s rules and policies.
We will reasonably assist with communicating booking issues or available options, but assistance does not guarantee a refund, rebooking, compensation, or other remedy.
5. Prohibited use
You may not:
- Use the Service for unlawful, fraudulent, abusive, or misleading purposes.
- Use another person’s payment method or personal information without authorization.
- Attempt to interfere with the website, payment process, booking systems, or security features.
- Submit false booking information or make bookings with no genuine intention to travel.
- Resell, transfer, or commercially exploit tickets unless permitted by the Carrier and Bus Desk USA.
6. Website content and availability
We try to keep information accurate and the Service available, but we do not guarantee that website content, schedules, prices, or availability will always be complete, current, uninterrupted, or error-free. We may correct errors, update information, or temporarily suspend parts of the Service when necessary.
7. Limitation of liability
To the maximum extent permitted by applicable law, Bus Desk USA will not be liable for indirect, incidental, special, consequential, or punitive losses, including loss of profits, loss of opportunity, additional travel expenses, missed connections, or loss of data arising from use of the Service or a Carrier’s actions.
To the maximum extent permitted by applicable law, Bus Desk USA’s total liability for a claim relating to a booking or the Service will not exceed the amount paid to Bus Desk USA for the booking giving rise to the claim. This limitation does not apply where liability cannot legally be limited, including liability for fraud, willful misconduct, or rights that consumers cannot waive under applicable law.
8. Indemnity
To the extent permitted by law, you agree to reimburse Bus Desk USA for reasonable losses, claims, and expenses arising from your breach of these Terms, misuse of the Service, violation of applicable law, or infringement of another person’s rights.
9. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the Service after an update means you accept the revised Terms, except where applicable law requires additional consent.
10. Governing law and disputes
These Terms are governed by the laws of [United States ], without regard to conflict-of-law principles. Before filing a formal claim, you agree to contact Bus Desk USA at [tickets@busdeskusa.com] and give us a reasonable opportunity to resolve the issue.
Any dispute that cannot be resolved informally will be handled by the courts located in [United States], unless applicable consumer law gives you the right to bring a claim elsewhere