Refund Policy
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Refund eligibility depends on the carrier’s policy, ticket type, and timing. Call Busdesk USA before changing or canceling your trip so our team can explain available options.
Refund requests are reviewed case by case and may depend on the ticket type, the Carrier’s rules, the time of the request, whether the trip has started, and whether the ticket is refundable.A refund is not guaranteed. Some tickets may be non-refundable or may be subject to cancellation fees, administrative fees, Carrier fees, or other deductions. If an approved refund is available, we will explain the applicable amount and method before processing it where reasonably practicable.